Refund and Return Policy

At Willowpicks, we want our customers to have a clear understanding of our return and refund process. Please review this policy before requesting a return.

Returns

If you wish to return a product, please contact us at contact@willowpicks.shop before sending it back.

Include your order number, the product details, and the reason for your request. We will review your inquiry and provide instructions regarding the next steps.

Return eligibility may depend on the product, its condition, and applicable consumer protection laws.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible. Include your order number and a description of the issue. Photos may help us assess the situation.

We will review the information and explain the available resolution options.

Refunds

Once a return or refund request has been reviewed, we will inform you of the outcome and any applicable next steps.

Approved refunds will generally be issued to the original payment method, subject to payment provider processing times and applicable requirements.

Return Shipping Costs

Return shipping costs and responsibility may depend on the reason for the return and applicable law. Please contact us for instructions before returning an item.

Exceptions and Legal Rights

Some products may not be eligible for return where permitted by law. Nothing in this policy is intended to limit any consumer rights that cannot legally be excluded.

Contact Us

For questions about returns or refunds, please contact:

Email: contact@willowpicks.shop

Address: 2301 Greenup Ave, Ste 5, Ashland, KY 41101, United States